Kiplinger Tax Letter:

The IRS’s response time on correspondence from taxpayers is dismal. Last Year, it exceeded its 30 to 45 day goal in half the cases, according to Treasury inspectors. So taxpayers who have filed amended returns are seeing their requested refunds delayed. Others who have sent in documents to resolve their tax disputes keep getting erroneous notices from the agency. And victims of identity theft are waiting months for IRS to address their problems.